Customer Satisfaction Survey

Please circle the appropriate number between 1 and 10, 1 being very poor, 5 being good and 10 being excellent.

We understand that every company is different; if a question is not relevant to you, please leave it blank.

How effective are we in the following areas?

Answering the Telephone
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Dealing with Enquiries
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Acknowledging Orders
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Accuracy of Invoicing
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Technical Assistance
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Problem Handling
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Staff Helpfulness
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If we could improve one aspect of our service to you, what would it be?

With regards to our fleet, how do you rate the following?:

Machine Performance
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Ease of Use
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Delivery On Time
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What improvements, if any, would you want to see in our fleet?

How would you rate us against our competitors?
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Who, in your opinion, are our competitors?

Overall, how do you rate GB Access Platforms Limited?
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Would you recommend us to someone else?
YesNo

Do you have any further comments you would like to make?

Your Details
It would really help us to improve our service if you would kindly fill in the details below:

Your Name (required)

Your Position (required)

Your Company (required)

Your Email (required)